Starting in January, the iPad tablet replaced touch panels in every guest room at The Plaza Hotel in New York City, where it provides guest services and room controls.
Guests of the Plaza can use the touch screen to order room service, contact the concierge (or make their own dinner reservations), and control their room’s lighting and climate, plus general web browsing. Another benefit is moving away from having a guest directory in the room.
The paperless benefit of the iPad is also being pushed by The Forty 1 North Hotel Marina Resortin Newport, Rhode Island, which puts in-room iPads on its list of eco-conscious measures.
Directories, menus, maps, and daily newspapers are all delivered paperlessly to guests using the iPad.